Política de reembolso
You can return an unused product at no cost (not including shipping fees) within 30 days.
If you are not completely satisfied, please contact us requesting instruction to obtain a refund if within the 30-day guarantee range. Please be sure to provide your order number, your name, and your email address. We will then email you instructions on how to obtain a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 2 business days of receiving the item. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How Do I Return Or Exchange An Item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact us first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse.
Matero LLC is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, yerbamatero.com does not accept C.O.D. deliveries.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.
Can I Cancel/Modify My Order Once It Has Been Submitted?
When an order is placed, the order is immediately processed for payment. Where we cannot technically cancel the order, we do offer a 30-day money-back guarantee for purchases made.
Are Shipping Fees Refundable?
All original shipping charges are non-refundable.